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Understanding Your Cover
Understanding Your Cover
Common cover queries and policy definitions
Work, Sports & Activities
Working while travelling
Volunteering while travelling
Sports & Activities
Am I covered to drive a car, motorbike or other motorised vehicle while abroad?
Are professional sports, entertainment, or racing events covered?
What does Sporting Equipment Cover provide?
Cover Queries
Canceling your trip
Cutting your trip short
Am I covered in transit or during a stopover out of my covered area/country?
Am I covered for a Cruise?
Am I covered for Covid?
My visa application/passport was rejected or did not arrive in time, can I cancel my trip?
What does Personal Liability Cover?
Driving or riding pillion on a motorbike in the Ha Giang Loop, Vietnam
Missed Departures, Delays and Cancellations
Reciprocal Health Agreements
Is my EHIC still valid?
What is a GHIC and how do I get one?
Other Reciprocal Health Agreements
Your Health
What medical expenses are covered under the policy?
Am I covered for dental treatment abroad?
What can invalidate your medical cover?
Travelling while pregnant
Travelling abroad for cosmetic surgery
Travelling after getting a tattoo or piercing
Contracting a STD (Sexually Transmitted Diseases) while travelling
Common Definitions
What is considered an "Accident"?
What items fall under the category of "Baggage"?
What is defined as a "Catastrophe"?
Who is considered a "Close relative" or “Close Family Member”?
Who qualifies as a "Colleague"?
How is a "Cruise" defined?
What does "Cut short/Cutting short" mean?
What is an "Excess"?
How are "Gadgets" defined?
What is considered "Home" in this policy?
What does "Home area" mean?
Extras Included With Your Policy
What extras are included with my policy?
TravelMate
BagFinder
Free 1GB eSIM
What is included in "Important Documents"?
How is the "Insurance Period" defined?
Who is an "Insured Person"?
How is a "Medical practitioner" defined?
What do we mean by "On a recreational basis"?
What is included in "Personal Money"?
How is "Personal quarantine" defined?
What are "pre-paid charges"?
How is "Public Transport" defined?
What is meant by "Redundant/Redundancy"?
What is "Regional quarantine"?
What is covered under "Ski Equipment"?
What is a "Ski Pack"?
How is "Sports Equipment" defined?
What does "Terrorist Action" mean?
What is the definition of a "Travelling Companion"?
What is meant by "Trip(s)" in the policy?
How is "Unattended" defined in the policy?
What items are considered "Valuables"?
