You should contact your travel provider in the first instance, as they should offer a suitable alternative public transport so you can continue your trip.
If your flight is delayed for more than 12 hours, all of our policies offer a delayed departure benefit. This is designed to help you pay for telephone calls, meals and refreshments purchased during the delay.
We can also cover your reasonable additional travel and accommodation expenses so you can continue your trip. We will only cover costs to the standard of your original booking and that cannot be claim back from your travel provider.
All cover will be subject to all other terms and conditions of your policy. Should your flight be cancelled by the airline, they are legally responsible to either provide you an alternative flight or full refund. They are also liable to provide overnight accommodation until the alternative flight becomes available. Since the EU 261 regulation was passed in 2004, passengers have been protected against severe flight disruption. The legislation confirms that long delays, cancellations, missed connections and flight re-bookings cause great inconvenience to the passenger, and as such affected passengers should be compensated.
If you need to make a claim under your policy, you should contact your travel provider for reimbursement in the first instance. If they do not refund your additional expenses, you can submit a claim online by accessing your Customer Zone from your welcome e-mail.
Please note that similar protection exists where your travel is via pre-booked ferry or train and the same process should be followed.
