As standard all our travel insurance policies cover cancellation of a trip if your outbound flight, departing from the United Kingdom, is cancelled and no suitable alternative public transport is provided within 24 hours of the scheduled time of departure.
If you need to make a claim under your policy, you should contact your travel provider for reimbursement in the first instance. If they do not refund your unused expenses, you can submit a claim online by accessing your Customer Zone from your welcome e-mail.
All cover will be subject to all other terms and conditions of your policy. Should your flight be cancelled by the airline, they are legally responsible to either provide you an alternative flight or full refund. They are also liable to provide overnight accommodation until the alternative flight becomes available. Since the EU 261 regulation was passed in 2004, passengers have been protected against severe flight disruption. The legislation confirms that long delays, cancellations, missed connections and flight re-bookings cause great inconvenience to the passenger, and as such affected passengers should be compensated.
Please note that similar protection exists where your travel is via pre-booked ferry or train and the same process should be followed.
