The quickest way to make a claim for anything other than a medical emergency is online. Please be aware that in all cases you should attempt to obtain a refund or voucher from your travel provider prior to making a claim. If you are concerned about the requirement to notify us as soon as possible of a loss please be assured that you do not need to make a claim until such point as your travel provider has formally in writing denied your request.
To make a claim online: Enter your Customer Zone and click 'Make a Claim', please note for your security you will need to enter your post code to verify your identity.
If you need to contact in a medical emergency or, if you would prefer to make a claim via phone or post, please click here for more information.
