Managing Your Policy

Making changes to your Policy, a claim or letting us know about changes in health

Making A Claim

How do I make a claim?

I would like to make a complaint about a delay in processing my claim

Making Changes to Your Policy

I had to change my travel dates, can I move my insurance?

I am abroad and my return flight has been delayed to a later date so I return after my policy expires, what do I do?

I had to return home early from my travels, what are my options?

I am no longer planning to travel, can I cancel my policy?

Changes in health

I have just been diagnosed with a new medical condition – what should I do?

What happens if I forgot to declare my medical conditions when I applied for insurance?

What happens if I am placed on a waiting list for treatment or investigation after purchasing my policy?

General

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